Support Team Lead
Phoenix Consultants • Gurgaon
₹600,000 - ₹900,000
Job Description
Phoenix Consultants is seeking a dynamic Support Team Lead to oversee our customer service department. In this role, you will be responsible for leading a team of customer support representatives, ensuring the delivery of exceptional service to our clients. You will work closely with various departments to streamline processes, enhance customer satisfaction, and implement best practices in customer service. This is a fantastic opportunity for someone with a passion for customer service and a knack for team leadership. As the Support Team Lead, you will be expected to develop and maintain a strong team culture, provide coaching and training to team members, and analyze performance metrics to drive improvements. Your role will be pivotal in fostering a positive work environment and ensuring that our customers receive prompt and effective solutions to their inquiries.
Benefits
- - Competitive salary with performance-based incentives. - Health insurance and wellness programs. - Opportunities for professional development and career advancement. - Flexible working hours and a supportive work culture. - Work-from-home options available. - Regular team-building activities and events.
Job Details
Job Type
Full-time
Salary Range
₹600,000 - ₹900,000
Location
Gurgaon
Posted
Jan 26, 2026
Experience in years
Mid
Work Type
onsite
Remote Work
Remote-friendly
Phoenix Consultants
Phoenix IT Consultants extend their augmented business practices in the domains of recruitment and information technology solutions. Area of focus being ERP, CRM, and web technologies, the company has immense experience in catering to varied industrial verticals like Automotive, Aerospace, Manufacturing, Software, recruitment, and outsourcing. As IT consultants and outsourcing experts, expert handlers are outsourced to handle Multi-domain Projects for numerous partnering corporate associates. With a varied range of It expertise, resolving complicated scenarios and successful completion of multi-vertical projects is the highlight aspect of Phoenix as a consultancy. As an Infotech with expertise in multiple domains, Phoenix devise customized solutions, integrated with IT to achieve maximum operational excellence. Executive search, selection, talent acquisition and permanent staffing are all comprehensively covered under Phoenix IT Consultants Pvt Ltd. Recruitment challenges fade with excellent RPO solutions, offered in synergy with the latest tools and technologies. The dedicated team of recruiters at Phoenix gleam in different areas of expertise. This ensures provision of Talent Intelligent Solutions and be resourceful in project consulting. Phoenix IT Consultants is recognized as an industry leader, offering certified training courses for team upgrade and individual skills enhancement. Irrespective of your professional journey, whether freshers or managerial roles, Phoenix IT Consultants bring authorized courses, inducing a progressive career. So, if you are looking at offshore project management, career upgrade or outsourcing the right talent, let Phoenix IT Consultants help you with a wide range of recruitment services and digital IT solutions.
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