Customer Success Operations Manager
Phoenix Consultants • Gurgaon
₹800,000 - ₹1,200,000
Job Description
At Phoenix Consultants, we are committed to delivering exceptional service to our clients. We are looking for a Customer Success Operations Manager who will play a crucial role in ensuring our clients achieve their desired outcomes while using our services. In this position, you will lead a team dedicated to enhancing customer satisfaction and loyalty through effective operational strategies and process improvements. You will collaborate closely with sales, customer service, and product teams to optimize the customer experience and drive business growth. The ideal candidate will have a strong background in customer success management, operational excellence, and team leadership. You will be responsible for analyzing customer feedback, implementing best practices, and developing key performance indicators to measure the success of customer engagement initiatives. This role requires a proactive approach to problem-solving and a passion for helping customers succeed.
Benefits
- - Competitive salary and performance-based bonuses. - Health insurance and wellness programs. - Flexible working hours and remote work options. - Opportunities for professional development and career advancement. - A dynamic and inclusive work culture that values teamwork and innovation.
Job Details
Job Type
Full-time
Salary Range
₹800,000 - ₹1,200,000
Location
Gurgaon
Posted
Jan 30, 2026
Experience in years
Senior
Work Type
onsite
Remote Work
Remote-friendly
Phoenix Consultants
Phoenix IT Consultants extend their augmented business practices in the domains of recruitment and information technology solutions. Area of focus being ERP, CRM, and web technologies, the company has immense experience in catering to varied industrial verticals like Automotive, Aerospace, Manufacturing, Software, recruitment, and outsourcing. As IT consultants and outsourcing experts, expert handlers are outsourced to handle Multi-domain Projects for numerous partnering corporate associates. With a varied range of It expertise, resolving complicated scenarios and successful completion of multi-vertical projects is the highlight aspect of Phoenix as a consultancy. As an Infotech with expertise in multiple domains, Phoenix devise customized solutions, integrated with IT to achieve maximum operational excellence. Executive search, selection, talent acquisition and permanent staffing are all comprehensively covered under Phoenix IT Consultants Pvt Ltd. Recruitment challenges fade with excellent RPO solutions, offered in synergy with the latest tools and technologies. The dedicated team of recruiters at Phoenix gleam in different areas of expertise. This ensures provision of Talent Intelligent Solutions and be resourceful in project consulting. Phoenix IT Consultants is recognized as an industry leader, offering certified training courses for team upgrade and individual skills enhancement. Irrespective of your professional journey, whether freshers or managerial roles, Phoenix IT Consultants bring authorized courses, inducing a progressive career. So, if you are looking at offshore project management, career upgrade or outsourcing the right talent, let Phoenix IT Consultants help you with a wide range of recruitment services and digital IT solutions.
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