Call Center Manager
Phoenix Consultants • Gurgaon
₹800,000 - ₹1,200,000
Job Description
Phoenix Consultants is seeking an experienced Call Center Manager to lead our dynamic team in Gurgaon. As a vital part of our operations, you will be responsible for overseeing daily call center functions, ensuring optimal customer service levels, and implementing strategies to enhance performance. You will work closely with various departments to develop training programs that empower our agents and improve customer satisfaction metrics. In this role, you will spearhead initiatives to streamline processes, manage budgets, and conduct performance evaluations. Your leadership will be crucial in fostering a positive and productive work environment, where every team member feels valued and motivated to achieve our collective goals.
Benefits
- • Competitive salary and performance bonuses. • Health and wellness benefits, including medical insurance. • Opportunities for professional development and career advancement. • A supportive work culture that values teamwork and innovation. • Flexible work hours and options for remote work.
Job Details
Job Type
Full-time
Salary Range
₹800,000 - ₹1,200,000
Location
Gurgaon
Posted
Feb 8, 2026
Experience in years
Senior
Work Type
onsite
Remote Work
Remote-friendly
Phoenix Consultants
Phoenix IT Consultants extend their augmented business practices in the domains of recruitment and information technology solutions. Area of focus being ERP, CRM, and web technologies, the company has immense experience in catering to varied industrial verticals like Automotive, Aerospace, Manufacturing, Software, recruitment, and outsourcing. As IT consultants and outsourcing experts, expert handlers are outsourced to handle Multi-domain Projects for numerous partnering corporate associates. With a varied range of It expertise, resolving complicated scenarios and successful completion of multi-vertical projects is the highlight aspect of Phoenix as a consultancy. As an Infotech with expertise in multiple domains, Phoenix devise customized solutions, integrated with IT to achieve maximum operational excellence. Executive search, selection, talent acquisition and permanent staffing are all comprehensively covered under Phoenix IT Consultants Pvt Ltd. Recruitment challenges fade with excellent RPO solutions, offered in synergy with the latest tools and technologies. The dedicated team of recruiters at Phoenix gleam in different areas of expertise. This ensures provision of Talent Intelligent Solutions and be resourceful in project consulting. Phoenix IT Consultants is recognized as an industry leader, offering certified training courses for team upgrade and individual skills enhancement. Irrespective of your professional journey, whether freshers or managerial roles, Phoenix IT Consultants bring authorized courses, inducing a progressive career. So, if you are looking at offshore project management, career upgrade or outsourcing the right talent, let Phoenix IT Consultants help you with a wide range of recruitment services and digital IT solutions.
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